After-sales Service

Comprehensive after-sales service ensures stable operation of every device.

We provide installation and commissioning, spare parts supply, 1-year warranty, and lifetime technical support.

Installation and debugging

Plastic machinery installation and debugging: Engineer adjusting equipment (supports overseas service & remote guidance)
  1. Engineers can provide services for overseas machinery.
  2. Remote video guidance
  3. Confirmation of stable equipment operation

Operation and technical training

  1. Equipment operation training
  2. Daily Maintenance Guidelines
  3. Troubleshooting process
  4. Operation videos are available.
Plastic machinery operation and technical training: On-site training for equipment operation, maintenance & troubleshooting

Spare parts supply and after-sales service

Plastic machinery spare parts warehouse: In-stock components for plastic equipment maintenance
  1. Free spare parts
  2. Long-term inventory of commonly used parts
  3. One-year warranty

Lifetime technical support

  1. 24-hour online service
  2. Lifetime technical support
Plastic machinery lifetime technical support: Operator operating the control panel of plastic equipment

Frequently Asked Questions

Do you provide overseas installation?

Yes, we offer:

On-site installation

Remote installation guidance

Full training for operators and engineers

Machine: 1 year warranty

Mold: 6 months (excluding wear parts)

Lifetime technical support

Yes.
We supply wear parts

  1. 24/7 online support
  2. Video troubleshooting
  3. On-site installation and commissioning
  4. Engineers available to service machinery overseas

Mold: Rust-proof + wooden case

Machine: Plastic film + wooden pallet

Container layout service included

Yes.
We help with FOB, CIF, door-to-door service, and customs documents.