After-sales Service
Comprehensive after-sales service ensures stable operation of every device.
We provide installation and commissioning, spare parts supply, 1-year warranty, and lifetime technical support.
Installation and debugging
- Engineers can provide services for overseas machinery.
- Remote video guidance
- Confirmation of stable equipment operation
Operation and technical training
- Equipment operation training
- Daily Maintenance Guidelines
- Troubleshooting process
- Operation videos are available.
Spare parts supply and after-sales service
- Free spare parts
- Long-term inventory of commonly used parts
- One-year warranty
Lifetime technical support
- 24-hour online service
- Lifetime technical support
Frequently Asked Questions
Do you provide overseas installation?
Yes, we offer:
On-site installation
Remote installation guidance
Full training for operators and engineers
What is your warranty period?
Machine: 1 year warranty
Mold: 6 months (excluding wear parts)
Lifetime technical support
Do you provide spare parts?
Yes.
We supply wear parts
How do you support customers after installation?
- 24/7 online support
- Video troubleshooting
- On-site installation and commissioning
- Engineers available to service machinery overseas
How do you pack the machines and molds?
Mold: Rust-proof + wooden case
Machine: Plastic film + wooden pallet
Container layout service included
Can you help arrange shipping?
Yes.
We help with FOB, CIF, door-to-door service, and customs documents.